Cairns, B. (Fall 2013) How to Make Smarter Hiring Decisions"  CHattanooga Business TREND Magazine.

Cairns, A. B. (2010), Keep it Polite & Personal: Avoiding Customer Service Mistakes.  Business Trend Magazine, Chattanooga Area Chamber of Commerce (The Chamber’s quarterly business journal “promoting economic growth and entrepreneurship in Chattanooga”).

Cairns, A.B. (2013)  Keep it Polite & Personal: Avoiding Customer Service Mistakes. Republished online by ICSA, the International Customer Service Association.

Cairns, A. B.  (2006), Customer Service, online LMS course for Chattanooga State Technical Community College, International Institute for Business Success; Chattanooga Area Chamber of Commerce.

Cairns, A. B. (2006), Networking, online LMS course for Chattanooga State Technical Community College, International Institute for Business Success; Chattanooga Area Chamber of Commerce.

Cairns, A. B.  (2006), Employee Termination, online LMS course for Chattanooga State Technical Community College, International Institute for Business Success; Chattanooga Area Chamber of Commerce.

Cairns, A. B.  (2006), Hiring, online LMS course for Chattanooga State Technical Community College, International Institute for Business Success; Chattanooga Area Chamber of Commerce.

Cairns, A. B. (2006), Performance Appraisal, online LMS course for Chattanooga State Technical Community College, International Institute for Business Success; Chattanooga Area Chamber of Commerce.

Cairns, A. B. (2006), Make Networking Work!  Business Trend Magazine, Chattanooga Area Chamber of Commerce (quarterly business journal “promoting economic growth and entrepreneurship in Chattanooga”).

Cairns, A. B. (2005-2007), Spoon Havoc!  Single-pane cartoons in The Chattanooga Pulse (Chattanooga’s premier alternative news weekly).

Cairns, A. B. (1999-2004), Newsletter Articles on Topics in Communication and Management for "The Exchange Newsletter” (100+ individual articles) and SelfGrowth.Com.

Parrott, R. L., Stuart, T., Cairns, A. B. (1999), The Reduction of Uncertainty through Communication during Adjustment to Disability: Living with Spinal Cord Injury, Book Chapter in Braithwaite, D. (Editor), Handbook of Communication and People with Disabilities: Research and Application.

Cairns, A. B., (1995), Communication of Information and Adaptation to Disability, University of Georgia - Athens, Masters Research Thesis.

Heintzman, M., Leathers, D., Parrott, R. L., Cairns, A. B., (1993), Nonverbal Rapport-Building Behavior's Effects on Perceptions of a Supervisor, Management Communication Quarterly, Sage Publications, Inc.

Cairns, A. B., Daniels, M., (1993), Instructor's Manual for Persuasive Communication Campaigns  (Pfau & Parrott) Allyn & Bacon, Boston, MA.

Email Ben to request available abstracts or reprints 

Professional Writing and Editing for other professionals is an ongoing activity.

Rates vary for different types of writing projects based on their urgency, complexity and length.

Please contact Ben to discuss your writing needs.

Training Development is also something that I have many years of experience providing.  That includes online, distance (webinars, classroom-to-classroom broadcasts, self-study, and instructor-led (classroom) formats.